AVTES is a Warrnambool based business that has been offering training and business services to hospitality and tourism businesses throughout Victoria for the past 20 years.

Family owned and operated, it is a local success story, now servicing high profile clients such as Vue de Monde and PubCo Group alongside small hospitality and tourism businesses across the state from Portland to Gippsland to Wondonga.

AVTES have a wide range of services available to businesses and tourism operators in the region and can help you;

  • Improve your customer service – the key to increasing your visitor spend
  • Improve your food and beverage offerings – the key to charging higher prices
  • Improve your staff performance and reduce turnover – the key to reducing your costs
  • Improve your business and leadership skills as an owner or manager
  • Meet domestic and international visitor expectations
  • Train your staff, including apprentices and trainees, and access financial incentives where eligible.

Phone – 03 5560 5162

Email – info@avtes.com.au

Website – https://www.avtes.com.au/

Business Services

A suite of programs to help hospitality businesses solve problems, grow and achieve goals.


  1. Customer Experience Check Up
  2. Customer Experience Program
  • Evaluate your customer experience
  • Assess company practices
  • Identify areas for improvement
  • Get personalised recommendations

Workforce Development

  1. Training Strategy SessionAVTES_1
  2. Workforce Development Program
  • Clarify business objectives
  • Determine future requirements
  • Identify skills gaps
  • Develop a training strategy
“The restaurants who undertook training recorded high scores in a mystery shopper rating, averaging 95.
This sends a clear message to our management team about the value of investing in our staff.”
Debbie Fox, Manager, Switch Lifestyle 

Training ServicesAVTES_3

Improve your business profitability and competitiveness with on-the-job training.


Line Staff Training:

Certificate III in Hospitality – SIT30616
Certificate III in Hospitality (Restaurant Front of House) – SIT30716
Certificate III in Commercial Cookery – SIT30816

Supervisory Training:

Certificate IV in Hospitality – SIT40416
Certificate IV in Commercial Cookery – SIT40516

Management Training:

Diploma of Hospitality Management – SIT50416
Advanced Diploma of Hospitality Management – SIT60316

Students with disabilities are encouraged to apply.

Where eligible, this training is delivered with Victorian and Commonwealth Government funding.

“We experienced an increase in sales of over half a million dollars and I credit a lot of that to the staff.”
Stephen De Martin, Manager, Warrnambool Bowls Club